Shipping Policy
Effective Date: March 6, 2025
At Macrosora, we are committed to delivering high-quality footwear with reliable shipping services. This Shipping Policy explains our shipping methods, processing times, costs, and delivery expectations.
1. Order Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Processing time may vary during high-demand periods or sales events.
- If there is a delay in processing your order, we will notify you via email.
2. Shipping Destinations
We currently offer domestic and international shipping to many countries worldwide.
- United States: We ship to all 50 states.
- International Shipping: Available to select countries. If we do not ship to your location, you will be notified at checkout.
3. Estimated Delivery Times
Shipping times vary depending on your location and selected shipping method:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5-10 business days |
| Canada | 7-14 business days |
| Europe | 10-20 business days |
| Other Countries | 10-25 business days |
⚠️ Delays: Shipping times are estimates and may be affected by factors beyond our control (e.g., customs processing, weather conditions, courier delays).
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping promotions may be available for specific locations or order values.
- International orders may be subject to additional duties, taxes, or customs fees, which are the customer’s responsibility.
5. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
- If you do not receive a tracking email, check your spam folder or contact info@macrosora.xyz.
6. Lost, Delayed, or Stolen Packages
- Lost Packages: If your package is lost in transit, please contact us, and we will work with the courier to resolve the issue.
- Delayed Shipments: Shipping delays due to couriers, weather, or customs are beyond our control. We appreciate your patience.
- Stolen Packages: If your package is marked as delivered but you did not receive it, check with neighbors or your local post office. We are not responsible for stolen packages after delivery.
7. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping information at checkout.
- If an incorrect address is provided, and the package is returned to us, customers will need to cover reshipping costs.
8. Shipping Restrictions
- We do not ship to P.O. Boxes, military addresses (APO/FPO), or restricted areas in some countries.
- Some international destinations may have restrictions on specific footwear materials.
9. Returns & Exchanges
If you need to return or exchange an item, please review our Refund and Return Policy for detailed instructions.
10. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
📍 Address: 4106 Carter Street, Dubois, Illinois, United States
📞 Phone: 618-787-6989
📧 Email: info@macrosora.xyz
🌐 Website: Macrosora