Effective Date: March 6, 2025

At Macrosora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the conditions and process for returning products and requesting refunds.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition (with no signs of wear or damage).
  • It must be returned in the original packaging, including tags, labels, and any accessories.
  • Returns must be initiated within 14 days from the date of delivery.
  • Sale items, gift cards, and customized products are non-refundable unless defective.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at info@macrosora.xyz with your order number, item details, and reason for return.
  2. Approval Process: Our customer service team will review your request and provide return instructions if eligible.
  3. Shipping the Item: You are responsible for return shipping costs. We recommend using a trackable shipping method.

📍 Return Address:
Macrosora
4106 Carter Street, Dubois, Illinois, United States

⚠️ Returns without prior approval will not be accepted.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.
  • If the return is due to a change of mind, the customer will be responsible for shipping fees.
  • Shipping fees from the original purchase are non-refundable.

4. Exchanges

We offer exchanges only for damaged or defective items. If you need to exchange an item, please contact us within 7 days of receiving your order.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as final sale
  • Gift cards and promotional products
  • Customized or personalized items
  • Items damaged due to improper use or care

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company (it may take some time before the refund is officially processed).
  3. If you still have not received your refund, email us at info@macrosora.xyz.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, feel free to reach out:

📍 Address: 4106 Carter Street, Dubois, Illinois, United States
📞 Phone: 618-787-6989
📧 Email: info@macrosora.xyz
🌐 Website: Macrosora

By purchasing from Macrosora, you agree to the terms outlined in this Refund and Return Policy.